Emergencies & Crisis Response

Call x5555 from a campus phone or 413-585-5555 to report an emergency to Campus Safety.

Call or text 911 for emergency response on or off campus.

Campus Safety responds to and coordinates all emergency response activities on campus, no matter the size of the emergency or who is impacted.

Review Emergency Preparedness Procedures Monitor Active Emergencies

Reporting an Emergency

You can call or text 911 for emergency response on or off campus.

The Campus Safety team welcomes your call at 413-585-5555. Report an emergency of any kind that threatens or impacts health and safety. You can also call 911.

If you witness any suspicious activity, call Campus Safety right away before things escalate. Examples of suspicious activity include:

  • Threatening behavior, threatening actions, or someone making threats
  • Stalking or following
  • Attempting to get into locked areas on campus by breaking in
  • Anyone with a weapon who is not an active law enforcement officer
  • Any activity or behavior that makes you fear for your safety

Calling for Help

How to Call for Help

  • Call Campus Safety from any phone by dialing 413-585-5555.
  • Call Campus Safety from a Smith landline by dialing x5555.
  • Call or text 911 from any cell phone.
  • Use an emergency call box/blue light phone by pushing the big red button on any of these devices. This will call Campus Safety immediately and direct them to your location.

When You Call for Help

  • The dispatcher may give you advice on how to best keep yourself safe and out of harm’s way until help arrives.
  • Make sure you notify dispatch of any safety hazards that may impact the first responders. If there are hazardous materials, something they can trip over or inadvertently hurt themselves with, or someone with a weapon, for example, the first responder should know about this before they get on-site.
  • If you can, wait or send someone outside your building to meet the first responders to help guide them to where they need to go. This can be especially helpful in medical emergencies.
  • Expect a five to ten minute response time, at a minimum. After you call for help, it may feel like it takes a very long time for help to arrive, but please be patient.
  • Keep an eye on the clock and call back after 10 minutes if you’re still waiting.
  • Your call may be disconnected or discontinued—please wait until a first responder arrives and call back if there are any new developments or if you need anything else. Always advocate for yourself and your safety.